Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6147 Someone from Somewhere else thinks vodafone is Liars at 28 Dec 2010 08:30:14 AM
Before flying into Brisbane from Auckland, on 7th November 2010, I had contacted Vodafone AU to find out what was needed for a new Prepay SIM to be activated quickly. I was told that if I purchased the SIM card plus a recharge this would be activated within 15 minutes. I arrived, bought a Prepay pack and a recharge pack, and was unable to activate it through the phone number provided by Vodafone. They told me to try web activation. Still nothing. They said wait 24 hours, still nothing. On 8th November Vodafone customer support informed me they were having a problem with their system and they would have to manually activate my SIM card. They said this would take 4 days to sort out.
I purchased the Vodafone AU prepay pack because I was in Australia for 4 days to be with a terminally-ill parent and needed to always be contactable. Despite having this information, Vodafone AU were unable to establish a connection for me. I left Australia with an unused, unactivated Prepay pack and unused recharge. Vodafone AU refused to refund these, despite telling me over the phone that they knew of these issues at the time they advised me activation would only take 15 minutes. They have not responded to my emailed complaints.
I purchased the Vodafone AU prepay pack because I was in Australia for 4 days to be with a terminally-ill parent and needed to always be contactable. Despite having this information, Vodafone AU were unable to establish a connection for me. I left Australia with an unused, unactivated Prepay pack and unused recharge. Vodafone AU refused to refund these, despite telling me over the phone that they knew of these issues at the time they advised me activation would only take 15 minutes. They have not responded to my emailed complaints.