Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6153 Someone from ACT thinks vodafone is Fail, Fail, Fail at 28 Dec 2010 08:35:29 AM
I have a small business and rely on my mobile phone for customer contacts, delivery instructions, new customers, etc...
I have been told by people making deliveries for me that they tried to contact me but were told my phone was turned off, when in fact I was waiting for their call. I've also been told by friends that when they tried to contact me my phone told them it was switched off. I'm just wondering how many jobs I have missed out on because of this lousy service.
I'm not even going to go into detail about the dropped calls, or the late text messages.
Come time to renew my contract, I think I'll try somebody else.
I have been told by people making deliveries for me that they tried to contact me but were told my phone was turned off, when in fact I was waiting for their call. I've also been told by friends that when they tried to contact me my phone told them it was switched off. I'm just wondering how many jobs I have missed out on because of this lousy service.
I'm not even going to go into detail about the dropped calls, or the late text messages.
Come time to renew my contract, I think I'll try somebody else.