Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6161 Someone from QLD thinks vodafone is should be shut down at 28 Dec 2010 08:41:14 AM
I have been with Vodaphone for many years and was completely happy with the service. Over the last 18 months however they are just the most disgusting service. Staff are rude, you spend many hours trying to speak with someone. I have been hung up on.
My phone doesn't work, my coverage is crap. I can't get any calls, or I don't receive calls. I get text messages hours after they are sent. I can't pay my bill over the phone, I cannot access my internet account, so I am told to go to the Post Office - would prefer if they fixed it after all I am paying for the service. I have now refused to pay my bill until something is done to my satisfaction...............3 months later................nil contact!!!!
I wanted to reduce my plan as I no longer need the plan I am on. I was told I was contracted to that plan............that's not what I was told when I upgraded and has never been the case before.
My phone doesn't work, my coverage is crap. I can't get any calls, or I don't receive calls. I get text messages hours after they are sent. I can't pay my bill over the phone, I cannot access my internet account, so I am told to go to the Post Office - would prefer if they fixed it after all I am paying for the service. I have now refused to pay my bill until something is done to my satisfaction...............3 months later................nil contact!!!!
I wanted to reduce my plan as I no longer need the plan I am on. I was told I was contracted to that plan............that's not what I was told when I upgraded and has never been the case before.
28 Dec 2010 08:49:04 AM: might I add. My phone was an on call phone used for emergencies. Guess how many emergencies I missed.