Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6189 Someone from VIC thinks vodafone is as useful as used toilet paper at 28 Dec 2010 08:52:56 AM
I only read about this site yesterday - I'm so pleased I'm not alone in my suffering with non mobile service for last 18 months. I'm on an unlimited plan - yeah, unlimited excuses and lack of service!!
I've had 7 replacement Blackberry's in 18 months - even got some from Optus just in case a couldn't believe the luck I was having!!
A typical call scenario example - from Melbourne CBD to home (my Blackberry Bold doesn't even get coverage in my office in Collins Street city!!). Sadly, I can pick the dropout spots and zones in Central Melbourne and East Melbourne - if it wasn't so farcical, we could make a new competition out of this - 1st prize.....Voda Mobile Contract paid out and a free Contract given from Telstra (now THAT's sad)
1. call business owner from car parked in central business district (Queen Street)
2. get the infamous "call failed" and loud beeping noise as call drops off in Market Street. I call back
3. Apologise for call drop off but everyone is used to my mobile calls dropping out (you must be with Vodafone or Three many people say)
4. Call drops off in Spencer Street North Melbourne (sometimes with excitement I see a different fail message "Congestion" - woohoo, this is a different sort of irritating excitement). Wait for 2 km's as reception comes good again. Call back (seeing I'm on "unlimited plan" I supposedly don't wear costs!)
5. Get onto Tulla Freeway...
6. Call drops off beside Moonee Valley - smack bang in the middle of a costly work conversation. Just for something different......I call back when I see the 3G connection (hands free of course Mr Constabulary)
7. Call back - warn them I'm approaching Essendon airport - another "hot zone". Call drops out mid sentence - DAMN, it got me early before Bell Street turnoff!!
8. Wait till Matthews Avenue to call back - should get a good 2 minutes into conversation before I'm talking to myself again....sometimes phone drops off without any sound...so I keep talking to myself not knowing the other end has dropped off!!
9. Melbourne airport.....(I live in Sunbury....lucky I have a landline cause I certainly can't count on mobile here) - yep, bye bye reception......
10. Well you get the gist......it's become quite a topic of conversation with business people and friends who laugh at how comical my mobile experiences are....
The only efficient service operating from Vodafone are from the Accounts Department - "Your account is now due".....
Would gladly add my call records to any action against this now pathetic mobile service provider - can't believe I just called them that!
I've had 7 replacement Blackberry's in 18 months - even got some from Optus just in case a couldn't believe the luck I was having!!
A typical call scenario example - from Melbourne CBD to home (my Blackberry Bold doesn't even get coverage in my office in Collins Street city!!). Sadly, I can pick the dropout spots and zones in Central Melbourne and East Melbourne - if it wasn't so farcical, we could make a new competition out of this - 1st prize.....Voda Mobile Contract paid out and a free Contract given from Telstra (now THAT's sad)
1. call business owner from car parked in central business district (Queen Street)
2. get the infamous "call failed" and loud beeping noise as call drops off in Market Street. I call back
3. Apologise for call drop off but everyone is used to my mobile calls dropping out (you must be with Vodafone or Three many people say)
4. Call drops off in Spencer Street North Melbourne (sometimes with excitement I see a different fail message "Congestion" - woohoo, this is a different sort of irritating excitement). Wait for 2 km's as reception comes good again. Call back (seeing I'm on "unlimited plan" I supposedly don't wear costs!)
5. Get onto Tulla Freeway...
6. Call drops off beside Moonee Valley - smack bang in the middle of a costly work conversation. Just for something different......I call back when I see the 3G connection (hands free of course Mr Constabulary)
7. Call back - warn them I'm approaching Essendon airport - another "hot zone". Call drops out mid sentence - DAMN, it got me early before Bell Street turnoff!!
8. Wait till Matthews Avenue to call back - should get a good 2 minutes into conversation before I'm talking to myself again....sometimes phone drops off without any sound...so I keep talking to myself not knowing the other end has dropped off!!
9. Melbourne airport.....(I live in Sunbury....lucky I have a landline cause I certainly can't count on mobile here) - yep, bye bye reception......
10. Well you get the gist......it's become quite a topic of conversation with business people and friends who laugh at how comical my mobile experiences are....
The only efficient service operating from Vodafone are from the Accounts Department - "Your account is now due".....
Would gladly add my call records to any action against this now pathetic mobile service provider - can't believe I just called them that!