Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
62 Someone from NSW thinks vodafone is Terrible at 17 Dec 2010 01:10:40 PM
Dropped calls, unable to connect or call others, call fails, and incoming calls go straight to voicemail. Been ongoing for 3 months!!
Spend tens of hours trying to deal with the 1555 team. Everyone you speak to knows nothing. 1555 calls take almost an hour to answer and then you get cut off - intentionally I wonder?
Website also works intermittently, and don't waste your time speaking to them in India especially if they 'promise' to call you back.
Dial 1512 for balance updates and 'Lara' almost always tells you they having technical difficulties.
Unless someone (e.g. ACCC) can impose a hefty financial penalty nothing will change.
Spend tens of hours trying to deal with the 1555 team. Everyone you speak to knows nothing. 1555 calls take almost an hour to answer and then you get cut off - intentionally I wonder?
Website also works intermittently, and don't waste your time speaking to them in India especially if they 'promise' to call you back.
Dial 1512 for balance updates and 'Lara' almost always tells you they having technical difficulties.
Unless someone (e.g. ACCC) can impose a hefty financial penalty nothing will change.