Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6202 Someone from QLD thinks vodafone is no service at 28 Dec 2010 08:59:47 AM
I was with Vodafail for over 6 years on prepaid then contract, getting no service, moved from Brisbane to Wide Bay having service when we first moved then got progressively worse, got sick and tired of being on hold, get drop outs while trying to ring them having to go through the process with lara sometime up to ten time before you got to speak with some one, not being able understand them when you finally get through to a human, let alone if you got the right department in the first place, getting transfer to the right department then dropping out and having to start the whole process again, my longest call to nowhere took over 2 hours. Every time you had a problem it would not get resolved, finally contract finish and moved to telstra, i moved 4 phones away from vodafail to telstra, cost a little more however i can actually use my phone. now I have left I get text messages to tell me that my email address to send my bill is not available, [which is a Bigpond email address and is still active] telling me to log on to my account [which I don't have anymore] and change email address, trying to email them is about it is still on going for a month now, receive the bill with a credit of $70+ trying to get it credited to my credit card which use to pay the bill, still waiting for a reply on that one, I am not even with them and still having issues.
my daughter is with 3 since vodafail took over she gets no service from just north of central Brisbane past wide bay previously she got service all the way.
to think that Vodafail forced the government to get rid of the analogue system or they would not bring there digital network in.
frustrated ex customer
my daughter is with 3 since vodafail took over she gets no service from just north of central Brisbane past wide bay previously she got service all the way.
to think that Vodafail forced the government to get rid of the analogue system or they would not bring there digital network in.
frustrated ex customer