Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6205 Someone from WA thinks vodafone is Very! at 28 Dec 2010 09:01:11 AM
I don't know about PAIN, but I recently took out a 24 month Mobile 'phone contract to provide me with two mobile phones with the special request to provide me with "GLOBAL ROAMING" on both 'phones. At first they wanted to charge me $300.00 for access to their Global Network Explaining that our previous provider didn't charge anything for this service, to which I vehemently re-arted. Finally, after getting them to listen to some logic they decided to withdraw the proposed intended charges.When in Europe recently, where we traveled through some twelve countries the Global system worked reasonably well in Singapore & London but when we got to the Europe part of our travels the System Dropped out completely and we lost any communication whatsoever. The reason we requested Global Roaming was because we needed consistent reliable access to Vodophone's "So Called Network". We wrote to our provider as soon as we arrived back in Australia to advise them of our Disappointment with their Global service. The only response we got was......."that their must have been a Network breakdown and that their was nothing that could be done to fix the problem at that time!" Not Good enough! We thought that they might in some way compensate us due to this debarcle as a means of Apologizing or saying Sorry!
It would appear that for Corporations to say sorry these days admits guilt!
I rest my case,
Sincerely,
Paul & Kathleen Holmes. ( E-m Address...kp1934@aapt.net.au
It would appear that for Corporations to say sorry these days admits guilt!
I rest my case,
Sincerely,
Paul & Kathleen Holmes. ( E-m Address...kp1934@aapt.net.au