Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6215 Someone from NSW thinks vodafone is Bad Reception at 28 Dec 2010 09:05:58 AM
After being with Virgin for a while, I did some research to find a pre-paid plan to suit my needs and budget. I chose the Vodafone Talk&Txt plan so I unlocked my handset and activated my new Vodafone Sim card. The customer support was hopeless and I had to wait ages to get redirected and then I was told to call back tomorrow. When I finally got it all working I noticed that the reception was really bad, even in my own house where I always had full coverage with Virgin and Optus. I found that I usually don't have any reception when I'm in a building, such as a shopping centre where I need it to call my mum so that she knows where to meet me. I just hope that I don't get in an emergency one day and have to rely on my phone to get help. I also hate it how I can't send or receive picture messages, except if I use PXT which is pointless.