Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6238 Someone from NSW thinks vodafone is RIDICULOUS at 28 Dec 2010 09:19:52 AM
Service was completely cut off without warning yesterday morning, right as I was trying to contact my boyfriend who was at the airport, leaving australia for 3 months.
I've got a brand new blackberry and just joined vodafone a few weeks ago. My call to customer service breaks down as follows:
- transferring 13 times (back and forth between "technical": 6 times)
- asked to use the feature where they call you back, was told would take 30 mins. 2 hours later, nothing.
- finally, i called back. i was on hold for a mammoth 3 hours. 3 HOURS.
- i was repeatedly told that it was my phone that was causing the problem, and told to remove the battery, over and over again.
- finally, i was told i would have to go into a vodafone store before they will restore any service to my phone.
Also: i had to endure John Mayer's Your Body is a Wonderland 4 times. And Maroon Five's Sunday Morning at least 6 times.
Thanks Vodafone!
I've got a brand new blackberry and just joined vodafone a few weeks ago. My call to customer service breaks down as follows:
- transferring 13 times (back and forth between "technical": 6 times)
- asked to use the feature where they call you back, was told would take 30 mins. 2 hours later, nothing.
- finally, i called back. i was on hold for a mammoth 3 hours. 3 HOURS.
- i was repeatedly told that it was my phone that was causing the problem, and told to remove the battery, over and over again.
- finally, i was told i would have to go into a vodafone store before they will restore any service to my phone.
Also: i had to endure John Mayer's Your Body is a Wonderland 4 times. And Maroon Five's Sunday Morning at least 6 times.
Thanks Vodafone!