Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
624 Someone from NSW thinks vodafone is EPIC at 17 Dec 2010 08:29:46 PM
Zero coverage or service in the sydney CBD, or anywhere for that matter. I have been in situations where people have been trying to reach me and it goes straight to my voicemail. Messages take forever to send, it is beyond a joke. I called wishing to cancel my contract. I called - and after being hold for 1 hour and 30 minutes i was transferred to another department. She then said i had to go into the shop to get a new sim card. I did. It still didnt work. I was told i would get a call back at 1pm. That never happened. I then called THEM back and was on hold for another hour, to be transferred, then told that the system wasnt working and they couldnt access my account details. I then called back again after they had tried to reach me, but due to the fact i get zero coverage, couldnt get through (funny that). I called back again, to be told that despite vodafone being open "24/7 for contract customers" they the disputes department and contract department was only open 9-6 and to call back tomorrow. The woman in the vodafone shop said she understood and just to call up and get them to approve the transfer of the phone number to another carrier so i could start using my new phone etc. I tried that, vodafone wouldn't help and said ...again... to call back tomorrow. I've emailed the ombudsman and this is getting beyond a joke.