Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6241 Someone from VIC thinks vodafone is Extreme! at 28 Dec 2010 09:20:58 AM
I've had numerous ongoing issues with Vodumbphone for over a year, I made repeated calls to their service and tech teams and was told the reception in my area was great. I live by a small airport and one operator even told me the radar could be effecting my reception (wtf?)
After lodging numerous complaints i was given a new 3G modem (small slim line model) and was told it picks up more frequencies, unfortunately this was not true, I still had major data and call drop outs.
When i asked to cancel my mobile and 3G internet plan i was threatened with heavy cancellation fee's. It's a joke!
another issue is how they release better plans but won't let you switch (even if it means signing a new 12 or 24 month contract, i was always advised i had to pay out my old contract which must be illegal! It's just not how a business should be operated.
After lodging numerous complaints i was given a new 3G modem (small slim line model) and was told it picks up more frequencies, unfortunately this was not true, I still had major data and call drop outs.
When i asked to cancel my mobile and 3G internet plan i was threatened with heavy cancellation fee's. It's a joke!
another issue is how they release better plans but won't let you switch (even if it means signing a new 12 or 24 month contract, i was always advised i had to pay out my old contract which must be illegal! It's just not how a business should be operated.