Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6244 Someone from NSW thinks vodafone is Useless at 28 Dec 2010 09:22:29 AM
For the past 8 weeks:
- I haven't been able to make A SINGLE phone call
- I receive calls but people can't hear me
- It takes 2 to 3 minutes to load sites such as google.com.au
- I've noticed huge delays in SMS/MMS reception. I usually receive SMS/MMS 12 to 24hrs after they were sent (Ironically, the only SMS I got on time was Vodafail, asking me to pay my bill)
- I've been receiving voicemails 2 to 3 days late
This has caused countless problems both on a personal and professional level. What's alarming here is that I live in Darlinghurst and work in Surry Hills were most of Vodafail's customers are located.
I went down to my local Vodafail store and politely asked for some information. Staff were rude and I was asked to call a number (I CAN'T CALL REMEMBER?).
I tried to take my frustration to Facebook. It appears that Vodafone have disabled their wall. This means that people can't comment anymore. They just use the page to broadcast messages about their latest marketing campaigns.
Hey Vodafone, how about you fix your network and address the real issues instead of throwing bags of money at stupid Facebook promotions?
Vodafone, you can kiss my $100 a month goodbye.
- I haven't been able to make A SINGLE phone call
- I receive calls but people can't hear me
- It takes 2 to 3 minutes to load sites such as google.com.au
- I've noticed huge delays in SMS/MMS reception. I usually receive SMS/MMS 12 to 24hrs after they were sent (Ironically, the only SMS I got on time was Vodafail, asking me to pay my bill)
- I've been receiving voicemails 2 to 3 days late
This has caused countless problems both on a personal and professional level. What's alarming here is that I live in Darlinghurst and work in Surry Hills were most of Vodafail's customers are located.
I went down to my local Vodafail store and politely asked for some information. Staff were rude and I was asked to call a number (I CAN'T CALL REMEMBER?).
I tried to take my frustration to Facebook. It appears that Vodafone have disabled their wall. This means that people can't comment anymore. They just use the page to broadcast messages about their latest marketing campaigns.
Hey Vodafone, how about you fix your network and address the real issues instead of throwing bags of money at stupid Facebook promotions?
Vodafone, you can kiss my $100 a month goodbye.