Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6247 Someone from WA thinks vodafone is Billing/contract issues at 28 Dec 2010 09:23:34 AM
Signed up for a new blackberry, told was get to get three (3) months free and also told would cancel data package.
Did not happen. Spent 1.5 hours in store and told was now fixed. Wrong. Rang help line 1.0 hour on phone told to go back to store where phone bought. Wanted me to supply copy of contract, they did not seem to able to provide. I considerd this a bit odd. Rang another number this time (billing) Dept) inplied would make formal complaint. Matter now seems resolved. Heaps of promises, no feedback. I will be chnaging provider at end of this contract.
Did not happen. Spent 1.5 hours in store and told was now fixed. Wrong. Rang help line 1.0 hour on phone told to go back to store where phone bought. Wanted me to supply copy of contract, they did not seem to able to provide. I considerd this a bit odd. Rang another number this time (billing) Dept) inplied would make formal complaint. Matter now seems resolved. Heaps of promises, no feedback. I will be chnaging provider at end of this contract.