Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6266 Someone from QLD thinks vodafone is Epic Fail. at 28 Dec 2010 09:32:38 AM
My partner and i got phones at the same time.
First fail. Our phones are registered to the other partner.
Second Fail. I live in a capital city. I expect reception in a CAPITAL CITY. Obviously wanting reception is too big a wish.
Third Fail. When it rains. I essentially have no phone. I get no sms, no voicemail, almost no phonecalls (the ones that do get through, only last 2 seconds before theyt cut out).
Fourth Fail. I recieve sms' and voicemail hours to a WEEK after they were sent/recorded.... I'm supposed to have Visual voicemail. This is what i'm paying for people! (Because thats not working i'm paying to retrieve my voicemail)
Fifth Fail. I expect customer service. By customer service I mean someone who: Can speak English. Who doesn't blame it on my phone. Who doesn't blind transfer me. Who actually knows what they're talking about. And I expect that someone could think of saying to customers when calling up, that the computer systems are down before having to wait an hour plus to talk to them. Also... No, we'll investigate it and call you back within 48hours (they never call back).
Sixth Fail. I can't go to the store to figure out my reception problems... I have to call the shoddy telephone line, which hurts my ears, and makes me wait, listening to the shoddy line for an hour or more.
I WANT OUT! Shame on you Vodafone. You should be shut down for bad customer service and bad service all round.
First fail. Our phones are registered to the other partner.
Second Fail. I live in a capital city. I expect reception in a CAPITAL CITY. Obviously wanting reception is too big a wish.
Third Fail. When it rains. I essentially have no phone. I get no sms, no voicemail, almost no phonecalls (the ones that do get through, only last 2 seconds before theyt cut out).
Fourth Fail. I recieve sms' and voicemail hours to a WEEK after they were sent/recorded.... I'm supposed to have Visual voicemail. This is what i'm paying for people! (Because thats not working i'm paying to retrieve my voicemail)
Fifth Fail. I expect customer service. By customer service I mean someone who: Can speak English. Who doesn't blame it on my phone. Who doesn't blind transfer me. Who actually knows what they're talking about. And I expect that someone could think of saying to customers when calling up, that the computer systems are down before having to wait an hour plus to talk to them. Also... No, we'll investigate it and call you back within 48hours (they never call back).
Sixth Fail. I can't go to the store to figure out my reception problems... I have to call the shoddy telephone line, which hurts my ears, and makes me wait, listening to the shoddy line for an hour or more.
I WANT OUT! Shame on you Vodafone. You should be shut down for bad customer service and bad service all round.