Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6271 Someone from VIC thinks vodafone is Never works in my building in the city at 28 Dec 2010 09:33:33 AM
I run my own consultancy and i receive nearly 50 calls per day on my phone and my office is located right in the middle of the city, and i can't hear the calling person properly and voice cuts off and then in return i have to call them back from the land line number, what a frustration i have been going through for last two months, prior to this i was with another provider and never had such problem before i ported my service to Vodafone on an infinite plan.
* Then their MyVodafone section never works
* Customer service takes at least 30-40 to get through
* Customer service at the Elizbeth store takes atleast 30 minutes to get through and there is always a queue (they should hire more staff).
* I should never have joined Vodafone in the first place.
* Then their MyVodafone section never works
* Customer service takes at least 30-40 to get through
* Customer service at the Elizbeth store takes atleast 30 minutes to get through and there is always a queue (they should hire more staff).
* I should never have joined Vodafone in the first place.