Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6282 Someone from ACT thinks vodafone is SMS Voice messages at 28 Dec 2010 09:37:24 AM
For the last month I have been sending my wife sms' from my work in Canberra city to Kambah - she gets them days later but having to drive in Woden !, I cannot call her when in Kambah to Kambah calls or to my mates in Kambah or Wanniassa as it goes direct to messagebank - they need to drive to Woden or elsewhere again to receive the messages (that they do not know even exist due to no notification on their phones). So much for my 25 SMS'sI sent Christmas day to friends and work colleges as I only got 2 responses. Prehaps less money on the cricket sponsorship and a bit more on the stone age service !
28 Dec 2010 11:22:48 AM: Update to this one - I did the call center toubleshooting with Vodafail again, they tried ringing my mobile and it went straight to messagebank (yes it did what I was complaining about - and the same with my wifes and friends phones all in Kambah), the call center told me that we need to get new SIM cards as the old ones do not put out a single strong enough for the server?) So I asked them why it works in Woden ? I told him its obvious that its a Vodafail issue. I explained again that if I send a sms to my wifes phone in Kambah from Woden she needs to drive out of Kambah to receive it ! Then the call center checked and told me that there has been no reported issues with their network anywhere in the 2902 area ? I give up !