Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6284 Someone from VIC thinks vodafone is Pocket WiFi issues at 28 Dec 2010 09:37:30 AM
I have been. Vodafone Pocket WiFi customer for about four months. I signed up for a casual monthly plan and surprisingly, in light of general complaints I see here, performance has been acceptable, but service is another matter. I have had no success whatsoever using My Vodafone to check on usage. Every time I log in I am told my password is incorrect and after three failures, the account is locked, and I have to call the dreaded Lara. While waiting for an hour or more to talk to India, I'm continuously told how customer focussed Vodafone is. Then the password is reset, and I'm ok until the next time I log in.
Then there are the payment arrangements. I chose to pay by direct bank debit, but I'm emailed that my account is overdue, so I email back, only to be advised that I MUST call Lara. I just won't do it.
The silly thing is that for me the service I have is OK, but dealing with Vodafone over simple matters is just too hard.
Puzzled
Then there are the payment arrangements. I chose to pay by direct bank debit, but I'm emailed that my account is overdue, so I email back, only to be advised that I MUST call Lara. I just won't do it.
The silly thing is that for me the service I have is OK, but dealing with Vodafone over simple matters is just too hard.
Puzzled