Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6305 Someone from QLD thinks vodafone is Frustrated, Unhappy, and No Satisfaction at 28 Dec 2010 09:47:53 AM
My husband and i have been with Vodafone for 2 years and six months, on a three year contract. We both have a phone each on a $79 cap, for months we have had no reception, if we do ever get a call it looses signal and drops out and we don't get any txt messages for days after. My husband has lost jobs and some people has had to come around to our house, they said they have been trying to call us for days.
So we went into the shop to complain they said that they couldn't do anything in the shop, so they gave us a number to ring. While we were there we noticed that they didn't even have any signal in their own shop. When we got home i rang that number he told me to swap the sim card over, and if it still doesn't work go back into the shop and get a sim card replacement. Or we can pay the rest of the remaining contract, so not doing that, not giving them any satifaction.
Being so frustrated i rang the Telecommunication Ombudsman, guess what i got an answer machine saying that they where snowed under with people calling, and to vist their website to make a complaint. Probably snowed under with vodafone unhappy customers. Don't know what to do next, but thanx this has let some of my pain and frustration out.
So we went into the shop to complain they said that they couldn't do anything in the shop, so they gave us a number to ring. While we were there we noticed that they didn't even have any signal in their own shop. When we got home i rang that number he told me to swap the sim card over, and if it still doesn't work go back into the shop and get a sim card replacement. Or we can pay the rest of the remaining contract, so not doing that, not giving them any satifaction.
Being so frustrated i rang the Telecommunication Ombudsman, guess what i got an answer machine saying that they where snowed under with people calling, and to vist their website to make a complaint. Probably snowed under with vodafone unhappy customers. Don't know what to do next, but thanx this has let some of my pain and frustration out.
28 Dec 2010 03:56:16 PM: omg wow do you feel like a real human now that you haved had a huge cry on the internet for other losers to see? have a great life hahahahahahaha