My VF supplied Iphone broke down one day so I returned it to the store for warranty repair. After 8 weeks of returning the store every tuesday to get the same rubbish about waiting for parts my phone finaly comes back. The store operators told me that VF would not repair because there was water in the unit. I was a little confused at this because the phone does not go anywhere near water. I asked them if there was anywhere in town that would fix the phone for me and the guy gave me the name of a local dealer. This new guy fixed the phone for $130 and then told me that there was no water in the screen at all and VF should have fixed it for me in the first place. I went back to the VF store to complain and ask for a refund of my $130. Apparantly the dealer who I had been sent to was not on the official list of people who VF deal with so now the warranty is void! While all this was going on, I had not received any communication from VF themselves (i.e. Bills/letters in paper or electronically). I tried to ring them but got seriously bored after an hour on hold. When I finaly got my phone back and tried to use it there was call barring on the unit. After waiting out the hold and talking to Lara for several hours I finally got through to some one who explained to me in broken english that there was an upaid bill of $549 on my account. Even though I explained everything that had happened I still had to pay the bill and I am still suffering call drop outs, bad signal and so on