Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6332 Someone from NT thinks vodafone is at 28 Dec 2010 09:59:55 AM
I signed up for 3G internet (usb modem) through Vodafone 22 months ago for a 24 month contract. After signing up discovered there was no 3G reception in Alice Springs. Called to complain and was told I could have half price slow internet for a short while (I think I was told a few months max) and then pay the full price plan for the rest of the contract once 3G started in Alice Springs. I think it was almost 6 months of NO internet (not sure now why I didn't officially complain about that at the time), and since then has been very unreliable and still quite slow - some days not working at all - always having to try to stick the usb out the window to get a decent signal. Until two and a half months ago when the internet completely cut out, and I have since had countless phone calls to Vodafone trying to resolve the issue - equaling countless hours on hold, and then not having anything resolved. I still have no internet.
I also have a mobile phone through Vodafone (24 mth contract - coming to a close) and have had very poor reception, often no reception for the last 24 months.
I wonder if I could also complain about the stress caused when my phone was cut off due to unusually high usage - only to find I had been charged almost $1000 for a one hour call to vodafone to fix the internet (unsuccessfully). I was able to get the fee reversed and my phone reconnected after much stress (and embarrassing tears).
I also have a mobile phone through Vodafone (24 mth contract - coming to a close) and have had very poor reception, often no reception for the last 24 months.
I wonder if I could also complain about the stress caused when my phone was cut off due to unusually high usage - only to find I had been charged almost $1000 for a one hour call to vodafone to fix the internet (unsuccessfully). I was able to get the fee reversed and my phone reconnected after much stress (and embarrassing tears).