Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6343 Someone from QLD thinks vodafone is no incoming or outgoing calls at 28 Dec 2010 10:05:32 AM
First and foremost...Thank you, Thank you, Thank you! For giving a real way to voice our concerns especially as we can not do that through the proper and usual channels such as the provider! I work for an agency so heavily rely on my phone for incoming work. For 3 days I had no incoming calls and I could not call out. This meant I could not call vodafone from my mobile to complain either lol...yeah funny now! I spent over and hour twice trying to contact vodafone, eventually I got a message saying they were experiencing an unusual amount of calls and refered me to the web site! That was the next joke..on me! I then tried to email a complaint which never eventuated as the process is so confusing you just give up!! Excactly what they want! lol then they email you to say they never heard back from you so presume the problem is solved LOL LOL (in a very unstable mental way LOL) I went to 2 vodafone shops for advice but got 'the old' they only sell phones! Lol..nothing new there! Eventually I got hold of a guy who told me there were no outages and it must be something wrong with my phone even though 3 of my friends had the same problem! ARGHHHHHHHHHHHHHHHHHH Vodafone! I went out and bought an optus so I could continue getting calls from work! Cya vodafone I voted with my feet!
Again thank you for allowing me to vent! now if someone could do the same with Telstra for internet all my christmas's would have come at one! OH TO HAVE A VOICE!
Again thank you for allowing me to vent! now if someone could do the same with Telstra for internet all my christmas's would have come at one! OH TO HAVE A VOICE!