Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6352 Someone from VIC thinks vodafone is Drop out at 28 Dec 2010 10:13:57 AM
I recently moved to Geelong and the phone that was working perfectly fine in Brisbane suddenly can't work in 3 out of 6 rooms in my new house.
Mind you i do not live in the outskirts of Geelong, i live in a VERY nice part of town very close to town.
If i walk 5 minutes to the store it works fine.
I have complained and simply been told (and i quote)
"We are sorry but you must live in a dead area and i am afraid there is nothing we can do about it"
I then ask about cancelling my contract since they are not upholding their part of the bargain and get this response
"You are obligated under the terms of the signed contract to pay the full amount over the stipulated time period"
Fortunatly i do not have long to go and will NEVER use their pitiful "service" again
Mind you i do not live in the outskirts of Geelong, i live in a VERY nice part of town very close to town.
If i walk 5 minutes to the store it works fine.
I have complained and simply been told (and i quote)
"We are sorry but you must live in a dead area and i am afraid there is nothing we can do about it"
I then ask about cancelling my contract since they are not upholding their part of the bargain and get this response
"You are obligated under the terms of the signed contract to pay the full amount over the stipulated time period"
Fortunatly i do not have long to go and will NEVER use their pitiful "service" again