Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6403 Someone from VIC thinks vodafone is VERY Fail at 28 Dec 2010 10:58:59 AM
I have contacted VF via email after being kept on hold for an hour only to speak to an Indian who couldn't help me. They have admittedly been friendly in their email responses, however they give you 120hrs to respond and assume your problem has magically gone away if you don't respond in that time! I have basically been told to switch to 2G and note the details of any dropped calls or inability to make calls - like I have the time whilst working to note all this down!! VF just keeps telling me their "techs" are working to resolve the issue and have offered me no compensation even though having to remake dropped calls is making me go over and above my capped amount every month.