Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6411 Someone from NT thinks vodafone is exactly what I expected at 28 Dec 2010 11:06:19 AM
I live in Katherine and coverage is hopeless. Every couple of months there is none at all. But to be perfectly honest, this is why they are cheaper. Telstra may have the worst possible customer service and cost you a small fortune, but they have put the money into installing a decent network. Vodafone has not and is cheaper as a result. No point complaining about simple coverage issues. Their customer service has always been great (coming from lifelong Telstra usage) and while they did try and charge me for a support call once, they removed the charge as soon as I pointed it out. If you live somewhere like the NT, it's kind of obvious that you should do the research before signing up to any sort of wireless coverage contract. The contract doesn't guarantee coverage. Their 3G network is actually hugely better than Telstra's (for those with a phone that will work with standard 3G but not nextG frequencies).
So yes, the Vodafone network is pretty hopeless, but if you do the research before signing anything you're pretty safe. I am on a month by month contract and so I could ditch them at any time, but as long as they give me a better deal...
All that said, I have never had a call dropped or any issues while well within network coverage. I can sympathise with that. Unless you use an iPhone, then it's entirely your fault.
So yes, the Vodafone network is pretty hopeless, but if you do the research before signing anything you're pretty safe. I am on a month by month contract and so I could ditch them at any time, but as long as they give me a better deal...
All that said, I have never had a call dropped or any issues while well within network coverage. I can sympathise with that. Unless you use an iPhone, then it's entirely your fault.