Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6431 Someone from VIC thinks vodafone is Vodafone sucks at 28 Dec 2010 11:18:55 AM
I recently purchased a HTC legend through Vodafone - 24 month contract with $50 credit and 1.2 GB data for first 12 months with 200 MB after. The data allowance on my plan appears as 200 MB which hasn't been fixed after calling them twice and waiting online for about 50 mins every time. They had also charged me incorrect amounts on my bill (which they have now reversed).
The operators on the phone have no clue of what they need to do. For every question I was put on hold for 15 mins and they would come back and try to handball by saying call the data management department.
I am regretting moving away from three just cos of a better deal with Vodafone.
In summary "Vodafone cannot be trusted and I would give their service a minus 3.
The operators on the phone have no clue of what they need to do. For every question I was put on hold for 15 mins and they would come back and try to handball by saying call the data management department.
I am regretting moving away from three just cos of a better deal with Vodafone.
In summary "Vodafone cannot be trusted and I would give their service a minus 3.