Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6488 Someone from NSW thinks vodafone is Internet Modem is Bollocks at 28 Dec 2010 12:12:02 PM
I purchased an internet modem which continually failed to reached anything beyond dial up speed. After having enough, I rang Vodafone and discovered the modem I had was diagnosed with a "known problem".
I was shunted around five different people in their call centre (the first operator I spoke to I couldnt understand due to a very thick Indian accent and from there I was department bounced) before being told I had three options available to me to fix the issue-
a) Pay $400 for a new modem and see out my contract
b) Renew the contract on the already faulty plan for an additional 2 years without guarantees I could exit if the service didnt improve and receive a new modem
c) Pay $600 to exit the contract early.
As far as I am concerned, if you supply equipment to facilitate their use of a service, it should work and should be replaced if recognised as a "known fault" of that equipment impedes the persons ability to access the service.
I chose to stay in contract and simply get a new provider of internet. Since then, Vodafone keep sending me letters every month trying to get me to be a customer again. If they had looked after me properly in the first instance, they wouldn't have had to!
I was shunted around five different people in their call centre (the first operator I spoke to I couldnt understand due to a very thick Indian accent and from there I was department bounced) before being told I had three options available to me to fix the issue-
a) Pay $400 for a new modem and see out my contract
b) Renew the contract on the already faulty plan for an additional 2 years without guarantees I could exit if the service didnt improve and receive a new modem
c) Pay $600 to exit the contract early.
As far as I am concerned, if you supply equipment to facilitate their use of a service, it should work and should be replaced if recognised as a "known fault" of that equipment impedes the persons ability to access the service.
I chose to stay in contract and simply get a new provider of internet. Since then, Vodafone keep sending me letters every month trying to get me to be a customer again. If they had looked after me properly in the first instance, they wouldn't have had to!