Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6498 Someone from NSW thinks vodafone is Epic fail at 28 Dec 2010 12:19:54 PM
Vodafone haven't sent my last 2 months bills to me and the only notification I had was I was unable to make calls. Problem is they also barred incoming calls and my husband is in emergency services and no phone incoming or outgoing calls meant he wouldnt receive any calls advising him of work.
Issue two is I contacted vodafone to find out why my phone continued to drop out of service in the middle of the CBD and why SMS took forever to come thru or important voicemails not being delivered til 3 days later and the response was there were too many phones trying to access the network at the same time.
Issue three was the lack of knowledge of the vodafone customer care when they advised the area I live in was covered by vodafone yet I have to walk down the street to the main street to make a phone call. Internet and phone coverage drops out regularly making it extremely frustrating!!!
Issue two is I contacted vodafone to find out why my phone continued to drop out of service in the middle of the CBD and why SMS took forever to come thru or important voicemails not being delivered til 3 days later and the response was there were too many phones trying to access the network at the same time.
Issue three was the lack of knowledge of the vodafone customer care when they advised the area I live in was covered by vodafone yet I have to walk down the street to the main street to make a phone call. Internet and phone coverage drops out regularly making it extremely frustrating!!!
28 Dec 2010 12:28:29 PM: My husband was on direct debit payment since re-joining on a different contract the previous year, in September just gone 'someone' stopped the direct debit. The only way we found out about it was when we got a tax invoice for $300 in December and rang up to find out why. He didn't get a reminder, or an SMS to let him know that he had an overdue amount, they just demanded the payment when he called up. No-one at vodafone could tell us who or why the direct debit had stopped. SO BAD.