Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6500 Someone from QLD thinks vodafone is Very at 28 Dec 2010 12:20:54 PM
I have been with Vodaphone mobile plan for about 4 years now and can honestly say that in the last 12 months the call drop out is 1 in 5 phone calls!!! And I work in the city and live in Lutwyche (5kms from the city!) with a mobile phone tower behind my apartment complex!!!
I was with 3 for my internet and the last 6 months noticed that it was super slow!
So - rang to cancel as decided to change companies and to cut and extremely LONG story short - I spent the next 9 weeks, approx. 12 phone calls and about 11 hours phone time trying to: get the new USB, activate the new USB, realise it was a complete waste of time and then cancel my new USB!!!
Apart from 1 person at Vodaphone (Millie) the other people I spoke to ( a total of 14 different people!!!) could not have cared less about me...
Sorry to say but am about to also change phone carrier as I can't be bothered to stay with them anymore - it's costing me too much money in calling people back (and that's as long as I'm not trying to call them between 4.30pm and 6.00pm when there are times I don't even get a phone line to make a call!!!)
I was with 3 for my internet and the last 6 months noticed that it was super slow!
So - rang to cancel as decided to change companies and to cut and extremely LONG story short - I spent the next 9 weeks, approx. 12 phone calls and about 11 hours phone time trying to: get the new USB, activate the new USB, realise it was a complete waste of time and then cancel my new USB!!!
Apart from 1 person at Vodaphone (Millie) the other people I spoke to ( a total of 14 different people!!!) could not have cared less about me...
Sorry to say but am about to also change phone carrier as I can't be bothered to stay with them anymore - it's costing me too much money in calling people back (and that's as long as I'm not trying to call them between 4.30pm and 6.00pm when there are times I don't even get a phone line to make a call!!!)