Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6520 Someone from NSW thinks vodafone is VODAFONE IS ABSOLUTE CRAP! at 28 Dec 2010 12:41:38 PM
I signed up for a Vodafone mobile broadband plan as I discontinued a dial up service (which was working well) with another carrier. I thought cool, they explained that the coverage in my area was excellent (Eastern Subs of Sydney), no problem- i'll take it.
Soon after receiving the modem and sim card, which was a hassle in itself as I ordered it over the phone, i began to have problems with the service just stalling and eventually disconnecting, most times whilst doing important transactions online, or just basically sending an email.
Contacted them they said it was a problem with the modem, so, I had to post them the modem and after about 3 weeks I got another modem sent to me. I couldnt pick it up from a store as the account was created over the phone.
Long story made short- in the end the same thing was happenning. I had to eventually pay out my contract to get rid of them to go with another carrier which at this stage is performing very reliably. VODAFONE STINKS!!!
Soon after receiving the modem and sim card, which was a hassle in itself as I ordered it over the phone, i began to have problems with the service just stalling and eventually disconnecting, most times whilst doing important transactions online, or just basically sending an email.
Contacted them they said it was a problem with the modem, so, I had to post them the modem and after about 3 weeks I got another modem sent to me. I couldnt pick it up from a store as the account was created over the phone.
Long story made short- in the end the same thing was happenning. I had to eventually pay out my contract to get rid of them to go with another carrier which at this stage is performing very reliably. VODAFONE STINKS!!!