Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6530 Someone from SA thinks vodafone is at 28 Dec 2010 12:46:40 PM
Two and a bit years ago, I left Vodafone as I hated the horrible service, Laura The Idiotic Robot, and the plans. I was very punctual about paying my bills ahead of time and was in credit by $33.91.
I called to request my refund but the CSR refused to give me back my money. I spoke to his boss, who claims that even though my bill is in credit, because I paid by Bpay, there is no proof I was the one who paid my own bill. Therefore, they did not have to give me a refund. I asked if they have a charity that I can donate my money so that they don't have to give me a refund (this is common with a lot of organisations). Apparently Vodafone doesn't do charity.
I work in a call centre and despise people who loose their temper and have a great deal of empathy for call centre workers. In my whole life I've lost my temper four times - and sadly, this was one of the times I lost it. It had been a very frustrating phone call, the supervisor was very rude and unhelpful and refused a very legitimate request - to give me back the money they owe me. He finally admitted that the reason he wouldn't give me my money back is because he didn't want too. If he worked for my company he would get fired.
I called Australian HQ to make a complaint about him and to get a refund. Apparently he gave me a fake name, a fake department and (most seriously of all) there was no record of my call. I was transferred to an internal department to organise the refund by cheque.
Two and a bit years later, I'm still waiting for my money back. I'm getting constant emails and texts telling me my bill is due and I'm $33.31 in credit.
I know it isn't much money, but I'm sick of the emails & texts but most of all I'm upset that I was told that I wasn't allowed my money back, because there was no proof it was me who paid my own bill.
On another note: why do they have voice recognition that doesn't work? Laura expects one to be in a quiet room with absolutely no background noise & can only direct the customer to pay bills. Who sits at home all day to call a robot? I don't have that much time to waste.
I called to request my refund but the CSR refused to give me back my money. I spoke to his boss, who claims that even though my bill is in credit, because I paid by Bpay, there is no proof I was the one who paid my own bill. Therefore, they did not have to give me a refund. I asked if they have a charity that I can donate my money so that they don't have to give me a refund (this is common with a lot of organisations). Apparently Vodafone doesn't do charity.
I work in a call centre and despise people who loose their temper and have a great deal of empathy for call centre workers. In my whole life I've lost my temper four times - and sadly, this was one of the times I lost it. It had been a very frustrating phone call, the supervisor was very rude and unhelpful and refused a very legitimate request - to give me back the money they owe me. He finally admitted that the reason he wouldn't give me my money back is because he didn't want too. If he worked for my company he would get fired.
I called Australian HQ to make a complaint about him and to get a refund. Apparently he gave me a fake name, a fake department and (most seriously of all) there was no record of my call. I was transferred to an internal department to organise the refund by cheque.
Two and a bit years later, I'm still waiting for my money back. I'm getting constant emails and texts telling me my bill is due and I'm $33.31 in credit.
I know it isn't much money, but I'm sick of the emails & texts but most of all I'm upset that I was told that I wasn't allowed my money back, because there was no proof it was me who paid my own bill.
On another note: why do they have voice recognition that doesn't work? Laura expects one to be in a quiet room with absolutely no background noise & can only direct the customer to pay bills. Who sits at home all day to call a robot? I don't have that much time to waste.
I was sworn at by a call center staff member and called a liar... 3 days later when I called again I actually swore for the first time ever on a call to them and they promptly hung up on me. All I said was I'm over the S**T - The staff member called me a F**KING S**PID B***H....