26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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6556 Someone from QLD thinks vodafone is unbelieveably bad at 28 Dec 2010 01:07:01 PM
We were with Vodfone for 5yrs. All was well until about 12 months ago when every call made or received droppped out after 30seconds.Then my husband who uses his phone for his work got a bill for 380 bucks. Thats 300 above his cap, which was the first time he'd exceded it in 5 years. That was the last bill he got cause when he phoned Vodafone and complained the increase was due to the drop outs and call backs he had to keep making he was met with a rude, but English speaking CSO who said she would refund everything over the cap price if he stayed with Vodafone.He said what's the point if I've got no coverage. She said it was probably the phone and to turn it off and on once a day. It didn't help.He switched carriers. So she said Vodafone would refund 138 dollars(don't know where this figure came from) and they would send a cheque. Fast forward a month and SURPRISE still no cheque. So I emailed them and got an automated response. I rang, waited for 45 mins, got disconnected. Rang next day waited an hour.Spoke to India explained situation and got the run around. Eventually got them to agree to send a refund and got his name and ext. number. Still no refund. I rang again and explained whole story yet again.A cheque for $38 turned up.I rang again to talk to complaints dept. and was told i could only lodge a complaint via email, which i did and received an automated response after 2 weeks and my ringing them again. The response said if I had a complaint to call customer service.I emailed them back and asked for someone to call me back and left my number. I got a reply that said Vodafone is unable to contact me via that media. Ha Ha. A phone company that can't call you using a phone. So if you like to use your phone as an ornament and enjoy getting the runaround, sign up with Vodafone.