Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6559 Someone from QLD thinks vodafone is Customer Service at 28 Dec 2010 01:07:26 PM
In summary in my opion Vodafone have failed me (and I'm sure many others) when it comes giving service. No business is 100% perfect all the time, and you can never satisfy everyone. But the general rule in business is to look after the customer. For some time now I have felt they can't get this fundamental thing right, when you call with a complaint, problem or question at the very least you expect a timely response and better still from a person who can speak proper english (no disrespect). When you push various buttons to get where you think they want you to go, then EVENTUALLY have someone answer, but the conversation gets mixed up because of the overseas time lag and to top it off the keep saying excuse me because they don't understand you. Vodafone prides itself by having their logo plastered everywhere, but why not put some funds and time into where it matters - Customer Service.