Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6573 Someone from NSW thinks vodafone is Double Charge at 28 Dec 2010 01:22:49 PM
In September 2010 I recharged my prepaid as usual and mid-recharge it dropped out and reconnected a couple of seconds later with a "your recharge was successful" - it certainly was for Vodafone - they double charge me within 2 seconds of each other - it took me 8 calls to India and four emails asking to speak to someone whom I could understand + explaining what had happened each time and that I could not have possible logged on and recharged withing 2 second and finally threatening to go to the Dept Fair Trading = three months to get the money reimbursed into my account.
When ever I send an SMS it takes two to three hours before it is delivered if it is at all.
Seriously thinking of moving on.
When ever I send an SMS it takes two to three hours before it is delivered if it is at all.
Seriously thinking of moving on.