Vodafail.com - Looks like Vodafail to me.

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6577 Someone from VIC thinks vodafone is not much at 28 Dec 2010 01:24:12 PM

I am an employee of Vodafone and feel this website is a massive over exaggeration. I go to work everyday, get yelled at, abused, told I am an idiot... yet still go out of my way for each and every customer (as do my colleagues) to ensure the best possible outcome.and service, sometimes it can take hours or even daysof effort.... We can't help it if the network fails, we can't help it if u don't get reception, and we can't help it if the call centres r busy... so .... before u all start complaining in store.. remember that majority of employees have Vodafone as their service provider.... WE ALL FEEL THE SAME PAIN !!!!! Have a bit of consideration for the people who try as hard as they can to resolve ur issues. If u have enough time to sit on the computer and create such a website u can certainly sit on hold to the Vodafone Customer Care Centres.

28 Dec 2010 01:30:56 PM: the call centres keep you on hold for over an hour, then hang up on you before they even answer the call!! THEN they charge you for the call on your next bill, how bout you pay $129 a month for absolutely nothing and see how pissed off you get at all the bullshit lies you keep getting told... while i sympathise with your position (well not really) you guys are just as guilty of feeding us the same shit we have all had enough of..... "you will be well looked after, you get excellent service" IF YOU KNOW ITS A LIE, WHY KEEP TELLING EVERYONE THE SAME CRAP??????

28 Dec 2010 01:37:45 PM: I dont think you should take it personal. People are mad at the service provider. you only work for the service provider. While you are the front line so you cop all the crap you should try to remember its not about you. Its about people paying for a service your boss is not providing.

Maybe if your boss stopped ripping people off you would get abused a little less. I know its not your fault and it sucks you have that job and I understand you dont go to work to get abused, but people work hard for their money and when we pay for a service we expect to get what we pay for.

Maybe complain to your manager everyday

lets be honest VODAFAIL sucks

28 Dec 2010 01:37:49 PM: I spent 6 months dealing with your customer service center - I was sworn at by your team members, when I didn't even swear, I was lied to over and over and was able to prove it thanks to taping calls in the end... I had to make all contact as no one ever called back, I was mocked and laughed at... one time the person thought they put me on hold and hadn't and I proceeded to hear them tell the manager how they were going to 'screw me over'.
Seriously and you are happy to admit that you work for this company!

28 Dec 2010 01:45:18 PM: I feel sorry for the store employees, but I agree with the reply above. Yes it would take time to set up a website, but that's only one person's time. If all the people who have commented tallied up the hours left waiting on hold, arguing the point and then still having no resolution, it'd be quicker to roll out a new network. The website has also been set up because there's nowhere left to turn - nothing else has worked. But the can of worms is now well and truly open. If I was an employee I'd want to quit as these problems will not be resolved in the short term.

28 Dec 2010 01:49:58 PM: In regard to your last line about having the time to sit on hold instead of creating a site.... HE CREATED THIS SITE WHILE ON HOLD... AGAIN, you fail! Obviously you belong at your job... you fail to listen to the customer and find out the facts.

28 Dec 2010 01:54:42 PM: I am a owner of a vodafone store and find that you like to shift blame onto the network and its coverage, so its the staff issue well what a load of crap. Do we look like little chinese people that build the phones or do we look like the little man that climbs the tower to fix your reception issues no we dont so take into consideration there are big issues but its about the network and its coverage not th people that work in the retail outlets over the country most of them are privately owned, If you were to come to my store and cry abiout the recpeption this is what I would say sorry about that sir or madam but we dont control that here but here is the customer service no. and you know why we say that it is because we dont bloody fix them we can only assist you so please take into account these people that work in these shops are just sales people not tech people so call the customer service no 1555 on your mobile or 1300650410 on landline if yoiu have no reception at them time. Also I am very happy to own and operate a Vodafone store!!!

28 Dec 2010 02:00:15 PM: I am a Vodafone customer much ot my regret however I also work in a call centre as a supervisor and I know how much abuse you can get.No fair I agree however the people who work at Vodafone are not the easiest people to try to get to understand or to deal with. I went to a Vodafone store today to ask about insurance that I pay on my phone and when I questioned what she had told me she laughed in my face!!!!!She did not give too hoots what I was asking. This was at the Blacktown store. If I cant get a decent answer from someone face to face how am I to get a decent answer when the person I call is located in MUMBAI. I then called the stupid LARA and when the lady from Vodafone customer care rang me back after two hours she told me she could not help me so she said she would transfer me to the insurance section. ONly she failed to tell me that this department only works Monday to Friday and not on a public holiday.So f course I was asked to call in business hours. She should have known it was a public holiday in Australia. I have wasted a lot of time on this vodafone thing.I agree people should have some consideration for the people on the other end of the Phone trying ot help however some of the customer service people they have working for them leave a lot to be desired.

28 Dec 2010 02:07:30 PM: IM SUPRISED YOU CAN UNDERSTAND ENGLISH MOST WORKERS IN THE VODAFONE CALL CENTRES DONT!!

28 Dec 2010 02:10:46 PM: A bit Racist dont you think

28 Dec 2010 02:15:56 PM: to the person who thinks this website is "a massive over exaggeration". my arse it is. obviously you have never had the pleasure of being on hold to vodafone & speaking to someone who doesn't speak a word of english properly or doesn't give two shits about you as a customer. how would you like to speak to someone you can't understand, be put on hold for over an hour, be put through to two different departments and be hung up on while you are still talking? i bet you would be singing a different tune if this happened to you.

28 Dec 2010 02:38:51 PM: I actually do that everyday... its called patience ! All im saying to everyone is yes Vodafone is certainly not perfect i can see that from the issues i have with my phone also... what im saying is i shouldnt have to go to work and be abused all day when all im doing is trying to help, some things are out of my control.... i just know that the amount of complaints are on this website there will be people who come into thew store and do the same thing and i will have to cop it, just wanting people to think before they start screaming at me and everyone else that works for Vodafone. And yes, I am proud to work at Vodafone otherwise i wouldn't .. i'm proud of the way i handle issues and do my best to resolve them ! oh and i didntr say INSTEAD of creating a site i said if u have the time to create it u have the time to sit on hold !

28 Dec 2010 02:45:25 PM: If u know (which u obviously do) that the service promises u r selling for voda r nothing but lies then u do deserved to be yelled at!

28 Dec 2010 02:57:47 PM: If a customer came into the store to buy a Vodafone service and i knew it wouldn't work.. i would 100 percent NOT sell it to them - i would advise against because it doesnt only hurt the customer it makes my life harder

28 Dec 2010 04:01:54 PM: to the person who said if u have time to create a website u have time to sit on hold. if you yourself are having issues with your phone then why in hell are you working for a store that is selling crappy shitty vodafone service? you said that you are proud to be working at vodafone then you ae a bloody idiot & you deserve to be yelled at.

28 Dec 2010 04:28:41 PM: To the Dickhead above.. U seem pretty tough to yell at people who r not supposed to yell at I back ! Where do u work , love to visit.