Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6621 Someone from QLD thinks vodafone is The worse service at 28 Dec 2010 02:09:00 PM
Where does one start.. when I first went with vodafone 3yrs ago,my mobile broadband speed was fast and on 3G and now is considerbly slow and always on GPRS and EDGE - dial up was quicker! Next my new moden kept crashing, two days on the phone with customer service and going to my local vodafone ( they didn't want to know/help me, and I originally signed up with them)Everybody I contacted with vodafone kept passing it off to the next person, and to top it off I got charged $200 for a $39 plan,and another day on the phone with them telling me I went over my 4GBs until they FINALLY said they were in error (never direct debit)and to finish my rant I spent hours on the phone with customer service today trying to log onto my vodafone account so I can pay the bloodly bill. Can't wait for my contract to finish, going elsewhere.