Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6629 Someone from SA thinks vodafone is service is extremely poor at 28 Dec 2010 02:14:17 PM
the service coverage is very poor i can have full reception one second and the next have basically nothing or none without moving from where i'm standing also i have had 3 iphones and now i have an iphone 4 but the effort to get my 3rd iphone 3G replace was such a huge effort it took 3 months due to the fact that vodafone had no record of any of my phones on their system let alone the fact that i have had them replace several times finally after spending 5 hours on the phone to vodafone getting cut off trying to deal with that stupid laura thing that is ment to be helpful ... someone finally let me pay out my plain and sign up for a new plan with the iphone4 which i was happy with so now i have an iphone4 that has really poor reception and not the mention how slow the data is on the phone it was so much faster on my old broken 3G when it was working on the odd occacian and now i'm stuck in a contract for 2 years with crap service i really wish i just went with telstra yes it maybe much more expensive but atleast it actually workings and has 3G in the city which vodafone doesn't seem to have much of
28 Dec 2010 02:22:39 PM: Cut up your card and post it to yourself in an envelope to prove you couldn't have used it. DON'T OPEN THE ENVELOPE,, Set your internet banking to pay the minimum they require and get a service with someone else. WHEN VODAFONE OVERCHARGE YOUR CAP, WHICH THEY WILL, YOU WILL HAVE A LOVELY COURT CASE TO SUE THEM WITH!