Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6665 Someone from QLD thinks vodafone is Extreme Fail :( at 28 Dec 2010 02:55:56 PM
I started up my contract with vodafone a few months ago after being with them pre-paid for quite some time. At that stage I was living on the Sunshine Coast where the reception was ok... I wouldn't say excellent but I didn't have too many issues. Having now moved to Hervey Bay about a month ago I am not getting reception either in my workplace or at my own home! It is absolutely ridiculous as I don't have a landline to rely on although I certainly will be getting one soon. Please step up and do something about this or I will be another customer lost and I will ensure I tell everyone considering vodafone how bad they are!
28 Dec 2010 03:16:40 PM: Ask them to test your network coverage in both those addresses, which they have to if you are on a personal contract, and if they are poor then you are allowed to get out of your contract without any charges or fee's. If they don't co-operate then you can threaten to contact the TIO and they will change their tune...