Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
668 Someone from NSW thinks vodafone is The worst possible of any corporate I know... at 17 Dec 2010 09:51:30 PM
Ive been in contract since Jan when I signed up for an iphone and broadband for my laptop. The coverage has gradually gotten worse since I signed up. I live and work in the CBD/Surry Hills/Bondi Junction, yet I am constantly without service, with calls dropping, going directly to voicemail, unable to make calls, data will not work, and text messages do not come through/send. The broadband for my laptop only works 50% of the time so I am unable to do the things I need to as GPRS is too slow.
I have been complaining for months, and all I have heard is excuse after excuse, and lies after lies. I have even caught call centre staff out on things that have been untrue. I was told it was because I lived in a brick building!!! Well if my friends Telstra phones work fine in my apartment, then why can't my Vodafone phone??? Finally I found out who to speak to at the head office in Australia, who promised an investigation, and depending on the outcome I could terminate my contract early with no exit fees. After several weeks I still had not been prvided with answers. I emailed them one final time telling them I wanted a resolution within 48 hours or I would esculate my concerns to the ombudsman. I was contacted 2 days later and let out of my contract with 14 months remaining provided I give my phone back. Thats fine... Telstra have free ones if you sign up with them, along with a reliable network.
What i am most annoyed about, after readng the recent media coverage, is that Vodafone were aware of the issues from the start, yet still keeping signing people onto their network. They lied to me about the issues and made me spend hours on hold, to try and get some answers instead of being upfront and doing the right thing. Vodafone is a disgusting excuse for a company, and they should not be able to operate in such a way.
I have been complaining for months, and all I have heard is excuse after excuse, and lies after lies. I have even caught call centre staff out on things that have been untrue. I was told it was because I lived in a brick building!!! Well if my friends Telstra phones work fine in my apartment, then why can't my Vodafone phone??? Finally I found out who to speak to at the head office in Australia, who promised an investigation, and depending on the outcome I could terminate my contract early with no exit fees. After several weeks I still had not been prvided with answers. I emailed them one final time telling them I wanted a resolution within 48 hours or I would esculate my concerns to the ombudsman. I was contacted 2 days later and let out of my contract with 14 months remaining provided I give my phone back. Thats fine... Telstra have free ones if you sign up with them, along with a reliable network.
What i am most annoyed about, after readng the recent media coverage, is that Vodafone were aware of the issues from the start, yet still keeping signing people onto their network. They lied to me about the issues and made me spend hours on hold, to try and get some answers instead of being upfront and doing the right thing. Vodafone is a disgusting excuse for a company, and they should not be able to operate in such a way.