26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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6691 Someone from QLD thinks vodafone is 10/10 at 28 Dec 2010 03:20:58 PM
Joined Vodafone 4 months ago, and got the iPhone 4. Four weeks later the phone started stuffing up. No sound on phone calls with earpiece or speaker. Yet the speakers work fine playing music or videos. Sent it back to the store, and was told I'd get it back fixed or replaced in 2-4 weeks. 9 weeks later, still didn't have it back, or any word on what was going on. The store I handed it in to was closed for renovations for 2 months. And in this time not even a phone call was made to let me know. I rang the store with no answer endless times, and phoned the call centre only to be told they have no access to the stores information and have no idea where my phone is or what is going on. Finally the store reopened, and got the phone back. Unrepaired. They are now claiming there is liquid damage to the lower part of the phone. The phone has never been anywhere near any kind of water or liquid. And clearly the issue is a software issue. Just bullsh*t.
On top of this, on the loan phone I am using in the mean time, I am experiencing delays of up to 24 hours on sent and received text messages, my calls are regularly dropping out, and am experiencing massive delays in receiving voicemail messages.