Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6697 Someone from NSW thinks vodafone is complete fail at 28 Dec 2010 03:27:02 PM
I ported my phone number from Vodafone to Optus June 2009 as i no longer had a contract with Vodafone and couldn't stand them. Since that time I have received both paper and electronic 'bills' stating that my bill is due and that I'm actually 29 cents in credit. I have wasted my own time no less than 3 times now ringing, being put on hold, asking to speak to a supervisor etc to get them to delete me from their files. The Voda staff ALL read back to me what is written in my file about the last time I rang and what i asked. Every time I am ASSURED that I will be deleted from their files yet on the 23rd December 2010 I get yet another text message 'alert' saying "your Vodafone bill for account XXXXXXXXX is now available. A total of $-0.29 is due on 12th Jan. Visit online at myvodafone.com.au to view your bill". Surely it is illegal for Vodafone to retain me as an unwilling customer? Surely they must, by law remove me from their accounts? Especially as I have asked time and time again for them to do so?
28 Dec 2010 03:53:09 PM: Go into a Vodafone store. Give em ur billing account number and tell them to remove ur mobile number from ur billing profile.