Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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6701 Someone from SA thinks vodafone is shocking everything at 28 Dec 2010 03:29:00 PM
I was convinced to transfer to vodaphone from 3 mobile broadband.Was told no extra cost to me...yeh right.19 dollars a month for 8 gb for 3 months then 39 dollars the next 9 one year contract.All good except 5 days later i get a bill from vodafail for 66 dollars for 5 days broadband use.Then i try and contact them via phone,on hold 30 mins twice was enough for me so reported it to ombudsman here in adelaide,Was told a hold has been put on that amount and someone from vodafail would ring mewithin 10 working days,that was almost 3 weeks ago.so very unaustralian this mob,never do they keep their promises,avoid at all times is my advice.Any company that does not have their call centre in australiashould not be used.