26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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6738 Someone from NSW thinks vodafone is extremely fail at 28 Dec 2010 04:02:28 PM
consistently overcharged since taking up an iphone 4 offer, resulting in several calls to "customer not care" since august to fix the charges, which include calls not being deducted from the cap, being charged for "free" data plan. Each month I am promised it will be fixed, only to a new problem on the next bill.

This is on top of very poor data reception, particularly in metro area - I've resorted to finding the nearest maccas to use their free wifi
10 Jan 2011 08:43:04 AM: I have had the exact same problem with thew iphone 4 offer.

When i called they told me i had signed up for a new $49 cap, not the new phone...even though im being charged an extra $22 a month for the phone!

I have had bill for over $400 for a $49 capped plan all because im apparently going over my data... i dont even use the entire free 1g because i can never get an data reception!