Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6742 Someone from ACT thinks vodafone is EPIC FAIL at 28 Dec 2010 04:05:41 PM
My problems started with 3 mobiles not offering a great amount of coverage at my address. 3 mobiles had agreed to let me port my number to another services provider with out charge. They suggested that a Vodafone sales person would call me to check my coverage and if it was good, Vodafone would sign me over. I was happy to do so because I was advised that the mobile 3g coverage in my area was good. Less then a month after signing up, I missed days worth of calls and txt msg, calls would suddenly drop, and constantly not being able to make calls even when my phone shows full coverage. I called Vodafone and after following the automated promts to technical support, I was advised I was in the wrong department and needed to transfer me to the correct one. After waiting a further 20 minutes, they advised that an investigation was being raised and this was going to take around 3 weeks to get some sort of answer. I told them this was not good enough and that I use my phone also for work, and the customer service rep said "it sounds important so I'll have some one call you the next day". Well, I never got that call. I called Vodafone back 5 days later and demanded that I be released from my contract as they have failed to deliver the mobile service I sign up for. I was advised some one will call me back tomorrow. I wont hold my breath...