Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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6756 Someone from VIC thinks vodafone is TERRIBLE SERVICE ALLROUND at 28 Dec 2010 04:16:05 PM
When i signed up for my 2 year contract 2 months ago with a brand new iphone 4 i was not told:
*That everytime i need to call customer service i would have to wait 2 hours on average for someone to answer my call.
*That half my calls would constantly drop out.
*That my internet would take 2 mins on average to load a website,Slower than dial up internet
*That my voicemail & text messages would sometimes take 24 hours to come through.
I could go on and on but this is enough....In short TERRIBLE is the only way to describe all of this!!! I made a mistake leaving Three after 8 years to join this crap......Cant wait to leave.RIPPED OFF FOR A SERVICE THAT DOESNT WORK.
*That everytime i need to call customer service i would have to wait 2 hours on average for someone to answer my call.
*That half my calls would constantly drop out.
*That my internet would take 2 mins on average to load a website,Slower than dial up internet
*That my voicemail & text messages would sometimes take 24 hours to come through.
I could go on and on but this is enough....In short TERRIBLE is the only way to describe all of this!!! I made a mistake leaving Three after 8 years to join this crap......Cant wait to leave.RIPPED OFF FOR A SERVICE THAT DOESNT WORK.