26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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6764 Someone from SA thinks vodafone is SUPER FAIL at 28 Dec 2010 04:24:21 PM
Since renewing my contract with Vodafone and getting a new smart phone earlier this year, the service level has gone done and down and down. I live in Brisbane in a inner city suburb and if I am in my house my calls will drop out over 50% of the time, data and internet is so slow i will often need go do some shopping/mow the lawn etc just to pass the time while waiting for a page to download!

I come down to the NSW South Coast each Christmas to see my family, and this year I have been here over a week and my phone calls are staticy and extremely low quality ALL OF THE TIME. Around half of all calls will drop out before I am finished on the call. The Data and internet access is COMPLETELY NON EXISTANT HERE, i have been trying to get service to work for about 6 days now and all my phone can say to me is tell me that the origin server is bad. The origin server is not bad, its NON EXISTANT, there is no service, period!! I am absolutely disgusted with my new plan and want out, but I will not be bothering to call Vodafone again as I dont have time to wait on hold for hours only to be told by someone in another country that it is basically MY problem not theirs!