Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6769 Someone from NSW thinks vodafone is beyond help at 28 Dec 2010 04:34:37 PM
I had issues in that I had no data/phone reception in the CBD - NEXT door to a telephone exchange with every freaking tower for every network on it, and nothing at all at my house unless I stood on my letterbox and waved my phone in the air. (I'm not joking). For 3 months of emailing and calling, I'd get email responses to my questions i"d been ASKED to email saying "you spoke to a customer service person about this. Status: Closed". They'd told me to email! I was advised to change my SIM 4 times. I did it 3 times to humour them, the 4th i saw red. I had sat on the phone twice for 1 hour each time that morning and got a robotic Indian person who told me to swap the SIM over and when I lost the plot and asked to speak to a supervisor, was transferred to the automatic SIM replacement line. So I had to start again.
I had had enough by this stage - 86 phone calls and emails is too many. I wrote to the TIO. Within 5 days a VF guy rang me back. I was polite to him and he released me from my contract with no penalty and credited me a whopping $8. (Yes, $8!)
I am now with Telstra and am loving every minute of it. I feel like washing my mouth out with soap saying that, but I can now SMS, make phonecalls AND surf the web absolutely anywhere, whereas my workmates sit in our office with no VF signal for often 2 hours at a time. I can't help smiling really.
I had had enough by this stage - 86 phone calls and emails is too many. I wrote to the TIO. Within 5 days a VF guy rang me back. I was polite to him and he released me from my contract with no penalty and credited me a whopping $8. (Yes, $8!)
I am now with Telstra and am loving every minute of it. I feel like washing my mouth out with soap saying that, but I can now SMS, make phonecalls AND surf the web absolutely anywhere, whereas my workmates sit in our office with no VF signal for often 2 hours at a time. I can't help smiling really.