Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
685 Someone from NSW thinks vodafone is The network is crap at 17 Dec 2010 10:26:16 PM
I was a customer of Digicall the predecessor of Vodafone back in the early 1990's and now Vodafone. The company has deteriorated very rapidly in the last 3 years.
Their biggest failing is their Indian call centre. When you are a prepaid customer with a problem you are on hold forever - I'm talking 20 minutes, before someone in India answers your call. Then they are overly deferential - must be part of the culture while they keep putting you on hold and saying bear with me while they try and solve your problem... but then don't resolve it. You end up hanging up.
Whoever Vodafone Australia's head of Customer service is, the moron who came up with the idea of the Indian Call centre to save the company money - should be sacked.
Vodafone in Australia is a company on the pathway to ruin. In England they still have their act together - just not the Australian operation. The entire Australian management team should be sacked, and bring in new people from overseas.
The bad service extends to the stores. Staff - who look like they are on the minimum wage - aren't properly trained and trash the company to the customers.
I live on the North shore in Sydney and calls drop out every day at particular spots on my journey from Roseville to the City. I know where the spots are and warn my mother when I'm talking to her that the call will drop out in about 1 minutes time when I know I'm approaching the vodafone blackout spot.
Vodafone is a company in freefall due to its totally incompetent Australian management team.
The company is worse now than Digicall was when it was first set up back in 1995.
I am currently contemplating switching to Optus or Telstra and I am a customer who spends $100 a month.
Their biggest failing is their Indian call centre. When you are a prepaid customer with a problem you are on hold forever - I'm talking 20 minutes, before someone in India answers your call. Then they are overly deferential - must be part of the culture while they keep putting you on hold and saying bear with me while they try and solve your problem... but then don't resolve it. You end up hanging up.
Whoever Vodafone Australia's head of Customer service is, the moron who came up with the idea of the Indian Call centre to save the company money - should be sacked.
Vodafone in Australia is a company on the pathway to ruin. In England they still have their act together - just not the Australian operation. The entire Australian management team should be sacked, and bring in new people from overseas.
The bad service extends to the stores. Staff - who look like they are on the minimum wage - aren't properly trained and trash the company to the customers.
I live on the North shore in Sydney and calls drop out every day at particular spots on my journey from Roseville to the City. I know where the spots are and warn my mother when I'm talking to her that the call will drop out in about 1 minutes time when I know I'm approaching the vodafone blackout spot.
Vodafone is a company in freefall due to its totally incompetent Australian management team.
The company is worse now than Digicall was when it was first set up back in 1995.
I am currently contemplating switching to Optus or Telstra and I am a customer who spends $100 a month.