26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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6902 Someone from VIC thinks vodafone is HUGE!!!! at 28 Dec 2010 04:59:43 PM
Calls dropping out almost regularly, in fact I can actually pinpoint whole locations where you are guaranteed that the phone call you are engaged in will almost always drop out in the city of Melbourne and in various locations around the suburbs.
Even on a pre-paid flexi-cap that's 39 cents everytime just to call back on top of the 89 cents a minute. I feel that this is absolutely deliberate, unfortunately given the above it makes economic sense to almost make sure and maintain drop outs at those prices.
The internet charges are beyond the joke $2 per Megabyte!!!! WHAT A RIP OFF!!!! No wonder I never use the net on my phone.
If the fixed the dropouts or just don't charge a connection fee I think they'd be at least half way there to fixing the most obvious of issues.
Lastly the sms prices are a joke as well.....sms costs the company basically nothing and to charge 29 cents for each 160 character text or 35 cents to send the same overseas, again almost minimal cost given Vodafone's international network, just stinks.
If there was a company that came into the market that at least covered even one third of these things I've listed especially the dropouts I'd leave Vodafone immediately.