Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6957 Someone from TAS thinks vodafone is Hopeless at 28 Dec 2010 05:04:10 PM
Rang to complain about my first bill for my Vodafone Broadband ADSL2+ I/net.
I was told by sales person in call Centre the first month was free ( comversation recorded so they claimed??) but Vodafone have charged me !!! I waited on the phone for 72 mins. before the call was answered only to be told by the employee in the call centre that I should wait 48 hours and check my online bill again to check if it had been corrected. I DID as I was asked and the result ?? No change.. I am not in the mood to ring again and wait another 72 mins . before being answered. I rang today, waited for 14 mins. but all I got was " Vodafone appreciates your call etc. etc. and we will be with you as soon as possible' ????
I hung up !!! No more bloody waiting for me.. The Broadband service does not work most times and when it does it slows to around dial up speed and invariably drops out !!! FRUSTRATING !!! I was told if I can get a mobile phone reception I should get ADSL2+ wireless Broadband... RUBBISH !!!! My mobile phone service also drops out at times. Trying to get a balance from Vodafone's OWN enquiry no. 1512 also frequently comes back with the answer " we apologise but unable to supply this service right now" or words to that effect. Now I am told if I want to cancel the service I will have to pay an early exit fee !!!! Ha !! Ha !! Let them sue me I say !!! I am about to cancel the whole thing... Peter G Hobart Tasmania
email plgdees@hotmail.com
I was told by sales person in call Centre the first month was free ( comversation recorded so they claimed??) but Vodafone have charged me !!! I waited on the phone for 72 mins. before the call was answered only to be told by the employee in the call centre that I should wait 48 hours and check my online bill again to check if it had been corrected. I DID as I was asked and the result ?? No change.. I am not in the mood to ring again and wait another 72 mins . before being answered. I rang today, waited for 14 mins. but all I got was " Vodafone appreciates your call etc. etc. and we will be with you as soon as possible' ????
I hung up !!! No more bloody waiting for me.. The Broadband service does not work most times and when it does it slows to around dial up speed and invariably drops out !!! FRUSTRATING !!! I was told if I can get a mobile phone reception I should get ADSL2+ wireless Broadband... RUBBISH !!!! My mobile phone service also drops out at times. Trying to get a balance from Vodafone's OWN enquiry no. 1512 also frequently comes back with the answer " we apologise but unable to supply this service right now" or words to that effect. Now I am told if I want to cancel the service I will have to pay an early exit fee !!!! Ha !! Ha !! Let them sue me I say !!! I am about to cancel the whole thing... Peter G Hobart Tasmania
email plgdees@hotmail.com