Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
6979 Someone from VIC thinks vodafone is minus 1000000000000 at 28 Dec 2010 05:05:41 PM
~ i went into a vodafone store to get help face to face. they told me my number didnt exist. i got a friend to call me with the one bar opf signal i had. and it rtang. but no - "you must have told people the wrong number" what?? it just rang!, "well the number you gave me doesnt exist." "can i call my phone using one of yours". and shock horror it rang - but on the system it doesnt exist. so they tried to charge me to use that number despite it not being on their system! i showed them that it was vodafone and it did exist but i had no signal and no one was helpful. they told me to get a new number, a new phone and new plan. all vodafone of course! i said no and walked out. 10 minutes later i found that they had disconnected my number. i went back and the person i spoke to said that it was recorded last time i came in (the 10mins) that i wanted to disconnect that number and start on a new number with a much higher plan - and they charged my credit card!
i only went with them as they have the extra money offer like the $29 cap = 160. Never again!
~ sends texts or receives texts up to 2 1/2 weeks after they were sent, usually in the middle of the night about 3am, which is unacceptable in the extreme!.
~Not letting calls through (to 000) when i needed police help! they told me that the network was busy and try again in an hour!
~ instead of sending one sms when it is written, it sends multiple - even 46 copies to the one recipient. AND I WAS CHARGED FOR EVERY SINGLE ONE
~ vodafone hung up on me when they said that they couldnt help me, also saying - judst deal with it
~ being on hold for over an hour EVERY time i call
~ not being able to understand basic problems and then told not to ring back again when i rang several time with the same complaint.
~I live in rural victoria with no reception, i went to melbourne to get service and in thge heart of melboune there was zero bars. i was told that my phone was faulty - deespite it being a vodafone phone. i bought a new phone, an expsensive one and it was still the same
i only went with them as they have the extra money offer like the $29 cap = 160. Never again!
~ sends texts or receives texts up to 2 1/2 weeks after they were sent, usually in the middle of the night about 3am, which is unacceptable in the extreme!.
~Not letting calls through (to 000) when i needed police help! they told me that the network was busy and try again in an hour!
~ instead of sending one sms when it is written, it sends multiple - even 46 copies to the one recipient. AND I WAS CHARGED FOR EVERY SINGLE ONE
~ vodafone hung up on me when they said that they couldnt help me, also saying - judst deal with it
~ being on hold for over an hour EVERY time i call
~ not being able to understand basic problems and then told not to ring back again when i rang several time with the same complaint.
~I live in rural victoria with no reception, i went to melbourne to get service and in thge heart of melboune there was zero bars. i was told that my phone was faulty - deespite it being a vodafone phone. i bought a new phone, an expsensive one and it was still the same